RETURN & REFUND POLICY

Last Updated: September  2026

At Thermadyn, we want you to feel confident when purchasing from us. This Return & Refund Policy explains your rights and the procedures for returns, refunds, damaged products, and warranty claims.

Thermadyn is operated by:

Portfolio Comercial - De la Corte
Spain
Website: thermadyn.com
Email: support@thermadyn.com

1. 90-DAY RETURN & WARRANTY PERIOD

Thermadyn provides a 90-day return and limited warranty period, starting from the date your order is delivered.

Depending on the circumstances, eligible customers may request a return, replacement, or refund during this period.

This commercial policy is provided in addition to any mandatory consumer rights that may apply under the laws of your country or region.

2. CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, you may contact us within 90 days of delivery to request a return.

To qualify for a standard change-of-mind return, the product should be returned in reasonable condition and include the product and its relevant components or accessories.

Products showing excessive damage, deliberate misuse, unauthorized modification, or abnormal wear may not qualify for a discretionary change-of-mind refund, except where mandatory consumer law provides otherwise.

Before returning any product, you must contact:

support@thermadyn.com

Please do not send products back without first receiving return instructions from our customer support team.

3. RETURN SHIPPING COSTS

For standard change-of-mind returns, the customer is responsible for the cost of return shipping.

We strongly recommend using a trackable shipping method when returning a product.

Thermadyn is not responsible for a customer return that is lost before reaching the designated return destination, except where applicable law provides otherwise.

If a product is defective, damaged, incorrect, or otherwise subject to mandatory consumer protections, different rules regarding return shipping costs may apply.

4. 90-DAY PRODUCT WARRANTY

Thermadyn products are covered by our 90-day limited commercial warranty against qualifying defects arising during normal and appropriate use.

A product does not need to be unused to qualify for a warranty claim.

If your Thermadyn Knee Massager develops a genuine fault through normal use within 90 days of delivery, please contact us.

Depending on the circumstances, we may offer:

• a replacement product;

• a repair where appropriate; or

• a full or partial refund.

The appropriate solution will depend on the nature of the issue and any rights provided by applicable law.

5. WHAT THE 90-DAY WARRANTY DOES NOT COVER

Our commercial warranty does not normally cover damage caused by:

• accidental damage;

• misuse or abuse;

• failure to follow the product instructions;

• unauthorized modifications or repairs;

• improper storage;

• inappropriate exposure to water or moisture;

• use outside the product's intended purpose;

• deliberate damage; or

• cosmetic wear that does not affect normal product functionality.

These exclusions do not limit rights that cannot legally be excluded under applicable consumer law.

6. DEFECTIVE OR MALFUNCTIONING PRODUCTS

If your Thermadyn product stops working correctly during normal use within the applicable warranty period, contact us at:

support@thermadyn.com

Please provide:

• your order number;

• a description of the issue;

• photographs of the product where relevant; and

• a short video demonstrating the malfunction where reasonably possible.

This information allows our support team to assess the issue more quickly.

We may request additional reasonable information where necessary to process the claim.

7. PRODUCTS DAMAGED DURING SHIPPING

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Include photographs of:

• the damaged product;

• the shipping packaging;

• the shipping label where relevant; and

• any visible damage to the parcel.

Customers who purchased optional Thermadyn Shipping Protection may also be covered according to the applicable Shipping Protection terms.

Shipping Protection does not replace or restrict mandatory consumer rights.

8. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us at support@thermadyn.com.

Include your order number and photographs showing the product received.

Where the error is ours, we will work with you to provide an appropriate solution without improperly charging you for correcting our mistake.

9. HOW TO REQUEST A RETURN

To request a return:

Contact support@thermadyn.com and include your:

• Full name

• Order number

• Email address used for the purchase

• Reason for the return

• Photographs or video if the product is defective or damaged

Our customer support team will review your request and provide return instructions when applicable.

Do not return a product without first contacting us.

Sending a product to an address that has not been provided or approved for your return may delay or prevent us from correctly identifying and processing the return.

10. RETURN ADDRESS

The appropriate return address will be provided by our customer support team after your return request has been reviewed.

The return destination may depend on the customer's location and the nature of the return.

Do not send returns to an address found on the original shipping package unless our customer support team specifically instructs you to do so.

11. RETURN CONDITION

Returned products should include all reasonably applicable components and accessories.

For change-of-mind returns, products should be returned in reasonable condition.

For warranty claims involving a product that has developed a fault through normal use, the fact that the product has been used does not automatically make it ineligible for warranty coverage.

We understand that certain defects can only become apparent after the product has been used.

12. RETURN INSPECTION

Once we receive an eligible returned product, it may be inspected before the refund or replacement is processed.

We may verify:

• the condition of the product;

• whether all relevant components have been returned;

• the reported defect;

• evidence of misuse or accidental damage; and

• whether the return complies with this policy.

We will communicate the outcome of the return or warranty request to the customer.

13. REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow your bank, credit card issuer, or payment provider additional time to process and display the refund after it has been issued.

Processing times vary between financial institutions.

14. ORIGINAL SHIPPING COSTS

Thermadyn currently offers free standard shipping on eligible orders.

For customer-paid premium or additional shipping services, such charges may be non-refundable for change-of-mind returns unless applicable law requires otherwise.

15. SHIPPING PROTECTION

The optional $4.99 Thermadyn Shipping Protection is a separate service intended to provide additional protection for qualifying lost, stolen, or transit-damaged shipments.

Where permitted by law, fees paid for a Shipping Protection service that has already been provided may not be refundable solely because the customer later returns the underlying product.

Nothing in this provision restricts any mandatory refund rights applicable to the customer.

16. BUNDLE AND MULTI-PACK RETURNS

If you purchase a discounted bundle or multi-unit offer and return only part of the bundle, any applicable refund may be recalculated based on the products retained and the promotional conditions of the original purchase, where permitted by applicable law.

For example, a special discount provided specifically for purchasing two Thermadyn devices may depend on both products being purchased together.

Any applicable adjustment will be communicated before the return is finalized where required.

17. PROMOTIONAL OR FREE GIFTS

If an order includes a free promotional gift that was conditional on purchasing a specific product or reaching a specific order value, we may require the promotional item to be returned when the qualifying purchase is fully returned, where permitted by applicable law.

If the promotional item is not returned, its disclosed value may be taken into account when calculating the refund where legally permitted.

18. REFUNDS FOR LOST RETURNS

Customers paying for their own return shipping are strongly encouraged to use a tracked shipping service and retain proof of shipment.

If a return cannot be verified as having reached the designated return destination, we may request tracking information or proof of delivery before processing the refund.

19. CHARGEBACKS AND PAYMENT DISPUTES

If you experience an issue with an order, we encourage you to contact us first at support@thermadyn.com so that we can investigate and attempt to resolve the matter.

Nothing in this section restricts a customer's lawful right to contact their bank, payment provider, card issuer, or other relevant consumer protection service.

20. INTERNATIONAL CUSTOMERS

Thermadyn sells internationally.

Consumer protection laws vary between countries and regions. Customers may therefore have statutory cancellation, withdrawal, return, warranty, conformity, or refund rights beyond those described in this commercial policy.

Nothing in this Return & Refund Policy is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer law provides greater protection than this policy, the applicable mandatory protection will prevail.

21. EUROPEAN CONSUMER RIGHTS

Consumers located in the European Union or other jurisdictions with mandatory withdrawal rights may have additional statutory rights, including a legal withdrawal period for qualifying distance purchases.

Any such mandatory rights apply independently of Thermadyn's commercial 90-day policy and are not restricted by this policy.

22. POLICY ABUSE AND FRAUD

Thermadyn reserves the right, where legally permitted, to investigate suspected fraudulent or abusive return activity.

Examples may include intentionally damaging products, submitting false evidence, returning a different product, or repeatedly attempting to obtain refunds through fraudulent claims.

This provision does not affect legitimate returns, warranty claims, or statutory consumer rights.

23. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes in our operations, products, services, or applicable legal requirements.

The version applicable to a purchase will be subject to applicable law and the terms in effect when relevant rights arose.

24. CONTACT US

For returns, refunds, warranty claims, defective products, or other questions regarding this policy, contact:

Thermadyn
Operated by Portfolio Comercial - De la Corte
Spain

Website: thermadyn.com
Email: support@thermadyn.com

Please include your order number when contacting us about an existing purchase.

Last Updated: September  2026